Information we collect
When you submit an enquiry, we may collect your name, phone number, email address, insurance requirement and technical information such as IP address and browser user agent for security and service purposes.
How we use information
Information may be used to respond to enquiries, route requests to the appropriate Novo team, provide requested insurance-related service, improve website security and maintain business records.
Sharing and service providers
Information may be shared internally with authorised teams and, where necessary for a requested insurance service, with relevant insurers or service providers subject to applicable processes and requirements.
Security
Novo applies reasonable administrative and technical measures to protect information. Sensitive KYC documents should only be provided through approved onboarding or servicing channels communicated by Novo.
Contact
For privacy-related questions, contact info@novoinsure.com. For grievances, use complaints@novoinsure.com.
Last updated: September 2026.