Insurance matters most when you need to use it.
Novo stays connected beyond policy purchase. For claims-related coordination, endorsements or servicing requests, share the policy context and what has happened so the team can help route the next step.
Policy servicing · Endorsements · Claims coordinationBring the situation. We’ll help identify the next action.
The exact process depends on the insurer, policy type and event. Early notification and accurate documentation can be important.
Claims-related coordination
Share what happened, when it happened, the policy context and any immediate information available. The relevant team can help you understand the next communication or documentation step.
Policy servicing
For changes, corrections, additions or servicing requests during the policy period.
Employee / member changes
For applicable group insurance additions, deletions or related servicing requirements.
Renewal review
Start early if exposures, sums insured, workforce, assets or business operations have changed.
What to keep ready.
Requirements vary by insurer and claim type, but these basics can help the team understand the situation faster.
Policy details
Policy number, insurer, insured name and the relevant period of cover if available.
Event details
What happened, when and where, plus any immediate action already taken.
Available evidence
Documents, photos, invoices, reports or correspondence relevant to the incident.
Contact person
A reachable person who can provide updates or additional information when required.
Tell us what you need help with.
Do not upload highly sensitive documents through this basic website form. Start with the policy and situation; the team can guide you to the appropriate secure process if documents are required.
Claims / servicing support
Share the policy context and a short description of the support needed.