Grievance Redressal

If you have a service concern or complaint, contact Novo through the grievance channel below so it can be recorded and addressed by the appropriate team.

Contact details

Raise a grievance with Novo.

Please include your name, contact details, policy reference where applicable, and a concise description of the issue.

Grievance email

complaints@novoinsure.com

Phone

+91 9100509675

Head office

6th Floor, Pranava’s One Hyderabad – Commercial,
6-5-654, Punjagutta Road,
Raj Bhavan Quarters Colony, Somajiguda,
Hyderabad, Telangana – 500082

Grievance information

Download the grievance document currently supplied with the Novo website package.

Open grievance document

For urgent policy servicing, you may also use the primary contact details shown on this website.